General terms and conditions

General terms and conditions

General Information

The e-commerce site www.saragies.be is an online site selling handmade  jewelry, designed by Sara Gies. Sara Gies is a Belgian company with registration number BE 0503 757 622.
When you visit this website or buy a product on it, you agree to be bound by the sales terms and conditions.  Sara Gies does not accept any other terms and conditions unless we have agreed otherwise in writing.
Validating an order form is deemed to be equivalent to an electronic signature which has the same value between the Parties as a written signature and serves as evidence that the order is complete and proper and that the amounts due may be claimed in performing that order.

Intellectual property

All designs on www.saragies.be are her property and may not be copied, reproduced, adapted or distributed. The information displayed on the website http://www.saragies.be such as products, graphic material, logos, photographs are protected by intellectual property law and may not be reproduced, published, displayed or exploited in any way.
Product information
You will find digital photographs and a product description (product details) with each product. All prices are in Euro and include VAT for country´s in Europe, exclude VAT out of Europe and exclude always delivery costs. Prices may change. Each item is handmade, using sterling silver, 18ct gold or 14ct gold. A piece of jewelry can be made out of a combination of different metals, as there are sterling silver, 18ct gold and 14ct gold. Stones used in designs are all natural stones (unless written otherwise in the product details) and may differ in colour. An item can be goldplated.
Colour of natural stones can change when using harsh soaps on the stones. Sterling silver jewelry oxidise when exposed to air/skin. Sterling silver jewelry can be cleaned with an appropriate silver cleaner (fluid not polishing paste) or a soft cloth. When a piece of jewelry  is gold plated, the gold can fade away after a certain time. This depends on the use, type of skin and treatment of the piece. White gold jewelry that is rhodiumplated might lightly discolor. This is normal wear and tear.

When purchasing rings, (European) size 49 – 56 is available.
To know your correct ring size, we strongly recommend that you visit your local jewelry shop to have your finger measured.

Ordering products

Notwithstanding any evidence the Customer may have in writing, it is expressly agreed that data registered in Sara Gies IT systems, those of its hosting partners or Internet payment partners alone shall constitute evidence of the communications, the content of the orders and the entire transactions which have taken place between the Parties.
To place an order, the Customer can click on ‘Add to cart’. If the Customer wishes to confirm their order, they must select a delivery and payment method. The total amount that must be paid is stated clearly throughout the whole of the billing process. Once the payment process is completed, the order is now final and cannot now be changed. The Customer will be sent an initial e-mail confirming their order once they have made their purchase in any case. They will then get a second e-mail when their order is dispatched. If a product that you ordered is not available, we will inform you promptly and propose an alternative solution (for example: later delivery, exchange, refund) without any cost to you.
Prices
All our prices are indicated in Euros, 21% V.A.T. included. The product prices do not include shipping costs: these will be charged separately and the customer must pay them in addition to the purchase price.The shipping expenses will be added to your invoice.The delivery costs divert from 6 euro to 75 euro depending on the country. For example:

  • Belgium 6 euro
  • European Union 15 euro
  • Swiss 25 euro
  • Rest of the world 50-75€

Sara Gies is not responsible for any taxes, duties and freight charges for international orders.
Payment
After you submit your order, you will be referred to the secure payment page of our website and will be requested to pay for your order. You will receive an electronic order confirmation on your screen and per e-mail when your payment has been made. By paying the order, you authorise Paypal to store your financial details in a secure way. Paypal automatically encrypts your confidential  information in transit from your computer to ours using the Secure Sockets Layer prototcol (SSL).
In case of a refund, we will credit the card or bank account of the person who paid for the product(s). We are not responsible for fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the refund is made.

Shipment / Delivery

Your order will be processed as soon as we receive your payment. We will notify you by e-mail when your order is ready to be shipped.
Your order will be delivered by Bpost, the Belgian leader in parcel delivery.
Standard delivery will usually take 5-7 business days after the order has been processed. Delivery within Europe will usually take 7-8 business days after the order has been processed. International delivery time varies by country. International orders may be subject to custom duties and fees which can delay the delivery time of the package. Sara Gies cannot be held responsible for this.

We need approximately another week to personalize your purchase with an engraving.

The risk is transferred to the Customer from the moment the goods leave the workshop. Sara Gies cannot be held responsible for any damaging or loss during the shipment.

Return Policy

Each piece of jewelry is handmade in our Antwerp workshop with the greatest care as Sara Gies wants to ensure your complete satisfaction. If you are not entirely pleased with your purchase, you can return the item within 10 working days once you’ve received the package. In Belgium, returns are accepted within 14 days after delivery as it concerns distance selling within the meaning of the Belgian Act of 6 April 2010 on market practices and consumer protection (Belgian Official Gazette 12.04.2010).
Return requests will not be accepted after this period.

You must first receive an authorization from Sara Gies which can be obtained by e-mail info@saragies.be.
Please clearly state why you want to return your purchase.

Returns will not be considered for:

  • items with personal engravings
  • damaged, worn items
  • items without their original box and without the original Sara Gies ribbon.items that are tailored according to customer’s specifications

Complaints are only accepted if they have been sent within 14 days after delivery. A complaint does not postpone the payment obligation. The customer is responsible for the risk of returning the item(s). The customer is responsible for the postage fees to return the goods. Sara Gies is not responsible for items damaged or lost in transit.

To return the item, pack it safely and send it back to the following address:
Sara Gies
Steenhouwersvest 24
2000 Antwerpen
Belgium

Sara Gies will inform you as soon as we receive the item back.
After checking the returned piece Sara Gies will refund the full purchase price, minus shipping and, in case of payment by bank transfer, minus the bank transfer cost.
Sara Gies will not refund any sales tax or duties payable on orders outside of the EU.

Privacy policy

Personal data obtained via this website are processed by Sara Gies, Steenhouwersvest 24, 2000 Antwerpen, Belgium.
We warrant that we will only use this data to manage the service, after-sales services and to send you information. You can call up your data and correct it and refuse to allow us to use your data to send you information. All you have to do is to request this in writing to the address above or to info@saragies.be.
Your personal details and wishes will be treated as strictly confidential information. Sara Gies will not disclose your contact details to any third parties.